HomeHR Words matter. How you say something can be as important as what you say. A single misunderstood email can derail a project. A well-crafted conversation can build trust and foster collaboration. Are your communication skills holding you back? Words matter. How you say something can be as important as what you say. A single misunderstood email can derail a project. A well-crafted conversation can build trust and foster collaboration. Are your communication skills holding you back?